Refund policy

Refund & Return Policy – FIKA Clothing

At FIKA Clothing, each order is carefully made just for you. Please review our policy below before placing your order.

Order Processing & Lead Time

• All orders are made-to-order and require 2 weeks for production before shipping.

• Once an order is placed, it cannot be changed or cancelled after 24 hours.

We do not offer refunds for change of mind, wrong size ordered, or delays within the standard 2-week lead time.

Refunds will only be considered if:

• You receive a defective or damaged item.

• You receive the wrong item.

To request a refund, please contact us within 7 days of receiving your order with photos of the issue.

Returns & Exchanges:

• Because items are made-to-order, we do not accept general returns or exchanges.

• If your item arrives defective, damaged, or incorrect, we’ll replace it at no extra cost.

How to Start a Return/Refund Request:

1. Contact us on WhatsApp with your order number and photos of the issue.

2. Our team will review your request within 2 business days.

3. If approved, we’ll arrange a replacement or refund.

Shipping Costs:

• Shipping fees are non-refundable.

• For defective/incorrect items, return shipping will be covered by FIKA Clothing.